Frequently Asked Questions
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The Brick Chick sells genuine LEGO® elements, as well as high-quality custom-printed LEGO parts produced in-house using professional UV printing technology. Prints are not stickers or home-applied decals but permanent, high-resolution prints directly on the bricks.
Each custom-designed element is unique and unavailable anywhere else. Occasionally, select third-party elements are offered, but only those that meet high standards of quality and compatibility.
If purchasing unaltered LEGO elements, please note that all LEGO is sourced from standard retail channels. Minor imperfections such as mould variations, sprue marks, color differences, and light scratches from packaging are normal and not considered defects. If absolute perfection is expected, contacting LEGO directly is recommended.
Unlike mass-produced LEGO products, custom-printed elements and DIY brick printing services are created in small batches or made-to-order.
Pricing reflects:
- Material costs (LEGO elements, UV ink, and production supplies)
- Production time (custom printing, handling, and order preparation)
- Small-batch exclusivity (limited runs and unique designs not available elsewhere)
SortLUG is a community-driven LEGO Users Group where Adult Fans of LEGO (AFOLs) gather online to sort bricks, chat, and discuss all things LEGO. But it’s more than just sorting—it’s SORTALIZING, a mix of socializing and sorting, SortLUG style!
Every Friday, members join a live Zoom hangout to tackle their LEGO collections, share builds, review new sets, discuss LEGO news and policies, and even dive into broader topics that affect AFOLs. From sorting techniques to unboxing, from MOC showcases to LEGO controversies, nothing is off-limits. Even politics makes an appearance when it impacts the hobby.
SortLUG isn’t just about organizing bricks—it’s about connecting with others who share the passion. The call is drop-in anytime during the session, so there’s no need to be there from the start—just join when you can and stay as long as you like!
Click here to be part of the next SortLUG session or visit the **SortLUG page **for updates and access details.
Specializing in UV-printed LEGO elements, customization options include:
- Bricks & tiles (great for personalized builds!)
- Minifigure torsos (subject to LEGO’s Fair Play guidelines)
- Signage & accessories for displays and builds
Print quality is sharp, durable, and far superior to stickers or DIY transfers. High-resolution printing with UV-cured inks ensures a lasting finish.
The Brick Chick now offers unique LEGO-inspired jewelry! Unless otherwise stipulated, all earrings are made with stainless steel French hooks, making them durable and suitable for sensitive skin. Designs feature genuine LEGO elements, custom-printed pieces, or specialty embellishments.
LEGO-inspired print-on-demand t-shirts are now available! These shirts are fulfilled by an external provider and ship separately from other items. To keep shipping efficient and avoid unnecessary tariffs or fees, orders are produced and shipped within the same country as the buyer:
- U.S. customers receive shirts printed in the U.S.
- Canadian customers receive shirts printed in Canada
Because these items are produced on demand, processing and shipping times differ from other products. Please check the estimated delivery time on the product listing before placing an order
LEGO’s “Fair Play” policy is respected, and company logos or copyrighted designs will not be printed on minifigure torsos. While full control over customer uploads is not possible, designs that are original, parody-based, or personal creations are encouraged.
The business is based on Mudge Island, BC, Canada, a small off-grid coastal island only accessible by private boat. In-person pickups are not possible, but shipping is available to Canada and the United States.
Many products are made-to-order, including custom-printed elements that require production time before shipping. Please allow 1-2 business days for processing before the order ships.
Shipping rates and processing times for these shirts are determined by the fulfillment partner. To minimize customs fees and shipping delays, U.S. customers receive shirts printed in the U.S., and Canadian customers receive shirts printed in Canada.
Orders are shipped at least three times per week from Gabriola Island, BC. While fast turnaround is a priority, bad weather or ferry delays may occasionally affect shipping schedules. If an order is delayed due to nature-related disruptions, notification will be sent.
At this time, shipping is limited to Canada and the United States. International shipping options are being evaluated and will be updated when a reliable solution is in place.
Many products are made-to-order, including custom-printed elements that require production time before shipping. Please allow 1-2 business days for processing before the order ships.
Orders are shipped at least three times per week from Gabriola Island, BC. While fast turnaround is a priority, bad weather or ferry delays may occasionally affect shipping schedules. If an order is delayed due to nature-related disruptions, notification will be sent.
At this time, shipping is limited to Canada and the United States. International shipping options are being evaluated and will be updated when a reliable solution is in place.
For full shipping details, including estimated delivery times and tracking options, please visit the Shipping Policy page.
As a one-person business, The Brick Chick occasionally travels for LEGO events, conventions, and pop-up markets. During these times, order fulfillment may experience slight delays beyond standard processing times.
If travel affects order turnaround, a banner will be displayed on the website with updated shipping timelines. Customers placing orders during travel periods should expect a longer processing window, typically an extra few business days before orders are shipped.
For urgent questions about order timing, feel free to reach out before placing an order.
Still Have Questions?
For further assistance, use the Contact Form below, or send a message via social media!
